Privacy Policy

The Presidential Limo ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

We collect information you provide directly to us, including:

• Personal identification information — name, email address, phone number, and billing address when you make a reservation or contact us.
• Trip information — pickup and drop-off locations, dates, times, and any special instructions provided at the time of booking.
• Payment information — credit card details and billing information, processed securely through our payment providers. We do not store full card numbers on our servers.
• Communications — records of your correspondence with our concierge team, including emails and messages.

We may also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs, through standard web analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your reservations and service requests
• Communicate with you about your bookings, including confirmations and reminders
• Respond to your inquiries and provide customer support
• Improve our services and website experience
• Send service-related communications and, with your consent, promotional updates
• Comply with applicable legal obligations

3. Discretion and Confidentiality

Discretion is a core principle of The Presidential Limo. We treat all client information — including travel itineraries, personal details, and booking history — with strict confidentiality. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Our chauffeurs and staff are contractually bound to confidentiality obligations regarding client identity, routes, and any information observed during service engagements.

4. Information Sharing

We may share your information only in the following limited circumstances:

• Service providers — trusted third-party partners who assist in operating our business (payment processors, booking platforms), bound by confidentiality agreements.
• Legal requirements — when required by law, court order, or to protect the rights and safety of our clients and staff.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to appropriate privacy commitments.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Trip records are typically retained for up to three years for service continuity and legal compliance purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@presidentiallimo.com.

7. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Your continued use of our services after such changes constitutes acceptance of the updated policy.

9. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@presidentiallimo.com
• Phone: (305) 413-8933
• Location: South Florida